If at any time you experience any problems while using this site or have any general queries please contact the QiSOFT Support Team.

Please note that ALL support emails should still be directed to our Support Team at support@qisoft.com.

QiSOFT Support Team
Technical Lifesavers

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If you require any further information about our project management or support services please complete the information request section or contact your regional QiSOFT office.

Training Support: You’ve Got a Friend

You’ve just received the greatest invention of all time, designed to revolutionize your life in unimaginable ways and you simply can’t wait one moment more to get started! Wait – how do you get started?

Sometimes it feels that way doesn’t it? You know you have incredible technology right at your fingertips and you catch on to the basics fast, but you can’t help but feel like there’s so much more you could do. Training to the rescue!

With QiSOFT, we design all of our products so that they are incredibly easy to use right out of the box but the fact remains, these are not just your ordinary, everyday applications. They are robust programs that are created to help you achieve excellence and that means going beyond the basics to using every bell and whistle we’ve built into your investment.

QiSOFT Training was created so that all of our users can get the most out of their software. Our proudest moments are when you discover how to use our products to their fullest potential so we proudly offer a range of training sessions to help you do just that.

Stay on The Right Course

QiSOFT training courses are specifically designed to help our users leverage their software to achieve real results with tangible benefits. Whether opting to attend courses in our fully equipped training suite, scheduling onsite training or registering for a QiSOFT Webcast for training from the comfort of your own desk, we offer regularly scheduled programs to keep you up to date on all of our products and services.

Each training session is led by a member of our expert technical support staff with up to six students per training session. We’ve found that’s just the right class size to ensure you get the one-on-one help you need for optimum learning. Courses cover implementation of the software through final analysis and are customized to meet your specific needs.

What to Expect

QiSOFT Training typically includes the following:

• Courses that cover topics from implementation through analysis
• A focus on maximizing your return on investment
• Classes available at a QiSOFT Training Suite or via FREE Webcast
• Up to six students per training session

Create your own training database

An in-house QIS user-training program can be a cost effective way to get greater returns from the data and information in your QIS. Such an on-going training program yields more when you train with actual data from your process. Because it is not advisable to use your production system for training, QiSOFT can help. The definitive guide to creating a QIS training database with your production data is now available. To receive a copy, send your request to admin@qisoft.com.

Training Course Calendar

Here we have listed our upcoming course schedule for your review. To reserve your place in a course, use the online booking form . Confirmation and joining instructions will then be sent straight back to you along with details of local accommodation. Course numbers are strictly limited to enable interactive learning and early booking is therefore recommended.

For further information about any of the courses or to discuss individual QIS training requirements please use our more information request.

Building and Supporting QIS [2 Day Course] This two-day, hands on, course covers the setup, configuration and operation of QIS 6. After completing the course, participants will have the knowledge and skills needed to configure QIS 6 according to specific requirements at their locations. Students should have solid computer skills and a basic knowledge of QIS.  Topics will include: Understanding users and user roles; Overview of database management; configuration of processes, products and variables; incorporating customer and process specifications; data entry; and more. This class will combine slides, discussion, demonstration and hands-on practice. Target Audience: The class is designed for customers who are responsible for configuring QIS to support quality initiatives at their location. Pre-requisites: This course is appropriate for beginners. Full Details » Hide  QIS Overview  Database overview  Production and training databases  QIS auto updates overview  Understanding program and patch updates  QIS global settings  Understanding system configuration   Users, menu sets  Process configuration  Processes, products, variables, grades  Document management  Specifications, control limits, SPC alarms, standard operating procedures  Customer Management/Certificate of Analysis  Production configuration  Categories, adjustments, faults  Certificate of Analysis  Interface Configuration  Configuring QIS ProcessLink to import/export process and business data  Laboratory  Configuring QIS LabLink to import data from lab instruments   QIS reports   Design basic QIS reports and publish for others to use  Operator Station  QIS Support  Website, knowledgebase, phone < February 2012 > Mon Tue Wed Thu Fri Sat Sun 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 1 2 3 4 5 6 7 8 9 10 11

QIS 6 Power User Course [2 Day Course] This two-day course bridges the gap between being able to use QIS and getting the most out of QIS in your organization.  After completing the course, participants will have the additional skills to help in the identification, understanding and resolution of process/product related issues.  In addition, participants will be prepared to help other QIS users in your organization, providing another layer of application support. Topics will include: configuration of processes and products; advanced variable and template configuration; document management; production management; reporting and analysis tools; and more. This class will combine slides, discussion, demonstration and hands-on practice. Target Audience: The class is designed for those with basic QIS experience who are responsible for process/products with a desire to increase their knowledge and help others. Pre-requisites: Working knowledge of QIS Full Details » Hide QIS Overview Technical overview Production and training databases Understanding program and patch updates Process configuration Advanced variable, including derived variables and improvements in variable list templates Document management Creating/managing customer and process specifications Recipes, bill of materials, procedures Document approvals Statistical Tools Creating alarms Standard deviation Capability analysis Reports Create and publish QIS reports Other reporting tools (Crystal) Certificate of Analysis Analysis tools Production management Technical analysis Microsoft Excel add-in Process analysis Operator Station QIS Support Website, knowledgebase, phone < February 2012 > Mon Tue Wed Thu Fri Sat Sun 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 1 2 3 4 5 6 7 8 9 10 11

Certificates of Analysis (CofA) [2 Day Course] This two-day, hands on, course covers the setup, configuration and operation of QIS Certificate of Analysis module. After completing the course, participants will have the knowledge and skills needed to produce certificates according to customer and company requirements. Topics will include: Basic Crystal Report writing, customer management, Certificate of Analysis (CofA) profile configuration, managing conversion factors, handling special reporting fields, integration with shipment/BOL systems, automatically publishing certificates. Pre-requisites: Working knowledge of QIS. Full Details » Hide Crystal Reports and Field Definition Files (ttx) Basic Report Layout Advanced/Formula Based Reports Managing Customers and Profiles Conversion of data and labels CofA Parameters in QIS for custom report fields Parent/Child Reporting when data is required from more than one QIS Process Integration with ERP and shipment systems Advanced Publishing Features including Automatically printing Cofa’s to designated printer Automatic E-mail generation < February 2012 > Mon Tue Wed Thu Fri Sat Sun 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 1 2 3 4 5 6 7 8 9 10 11